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The GoLite Guarantee

We design our products for quality, performance, and sustainability. We will repair or replace any product we make with a manufacturing defect, free of charge. We also trust you to take good care of your GoLite products and to use them responsibly. Damage due to wear and tear can usually be repaired at a reasonable charge. We see you as a partner in a movement to minimize our joint impact on the Earth's biosphere while we all lighten up and enjoy the outdoors more.

PLEASE NOTE **When you receive your GoLite order we encourage you try it on, load up your pack, get in your sleeping bag or set up your tent before removing the tags and taking it out onto the trail. We will not issue refunds for items that are returned and not in the same condition they were received.

• Returns are honored up to 30 days from the date of purchase.
• To return an item to us, complete section B on your packing list OR if you do not have a packing list, please print and complete the Returns, Exchanges & Warranty Repairs form, and place it inside the package with the product you are sending back. GoLite is not responsible for return shipping cost. GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. Postal Service options that have traceability and delivery confirmation.
• If you live close to one of our GoLite Retail Stores, you may take your return there to have your refund or exchange processed. Please note that you must provide proof of purchase to return or exchange GoLite products.
• If we receive merchandise without paperwork and have no way to reach you, product may be subjected to donation after 60 days.
• If you are sending a Jam pack back please make sure that you ship it flat.

• Returns purchased as a gift, with a gift card or merchandise credits will be refunded to your Visa, MasterCard or Discover credit card.
• Please help us process your return by indicating the name of the person(s) who purchased the gift and the order number on the Returns, Exchanges & Warranty Repairs form, if known.
• Once your request has been received we will contact you to obtain your Visa, MasterCard or Discover Card number to apply the refund to.

• Only unused, new merchandise with tags attached may be returned to us for a full refund and must be returned to us within 30 days from the date of purchase.
• GoLite Gift Cards and GoLite e-GiftCards cannot be redeemed for cash.
• Refunds will be applied to original form of payment.
• Refunds will only be issued with proof that the purchase was made from a GoLite store or from GoLite.com.

• Call us at 888-546-5483(option 2); to place a new order. Payment for new order is required.
• Exchange orders always ship free via UPS ground for in stock items only, within the contiguous 48 United States. No rain checks on free shipping.
• GoLite is not responsible for your return shipping cost.
• When we receive your return, we will promptly process your refund. Item(s) must be new with tags attached to receive a refund.

-OR-


• Fill out section B of the form that came with your order and when we receive your request we will ship the new item(s), based on availability.
• GoLite is not responsible for your return shipping cost.
• GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. mail options that have traceability and delivery confirmation.
• Refunds may take 3-5 business days to show on your credit card statement.

• Only unused, new merchandise with tags attached may be returned to us for a full refund and must be returned to us within 30 days from the date of purchase.
• Refunds will be applied to original form of payment.
• Refunds will only be issued with proof that the purchase was made from a GoLite store or from GoLite.com.

• To exchange an item that was a gift, complete section B or your packing list OR if you do not have that please print and complete the Returns, Exchanges & Warranty Repairs form, place it inside the package with the product(s) you are sending back and when we receive your request we will ship the new item(s), based on availability. Please be sure to indicate new item size and color, first and second choice.
• Please help us process your exchange by indicating the name of the person(s) who purchased the gift and the order number on the Returns, Exchanges & Warranty Repairs form, if known.
• If we do not have the item(s) requested we will issue a refund to your Visa, MasterCard or Discover credit card.
• We will be in contact with you to obtain your Visa, MasterCard or Discover Card number to apply the refund to.
• GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. mail options that have traceability and delivery confirmation.

• If your GoLite gear needs repair, print the Returns, Exchanges & Warranty Repairs form, fill it out and place inside the package with the product you are sending back.
• Charges for shipping are your responsibility. GoLite encourages you to ship using a traceable method such as UPS, FedEx or U.S. Postal Service options that have traceability and delivery confirmation.
• Repairs that are needed due to a manufacturing defect are covered by GoLite’s Guarantee and are provided to you free of cost, including shipping your gear back to you. If we are unable to make the needed repairs we will replace the product with the same product or whatever is most similar in our current line.
• Rips, burns, tears, and damage due to accident, normal wear and tear, improper care, misuse or the natural breakdown of colors and materials over time are not covered by warranty. If you wish us to repair an item damaged due to wear and tear, you will be charged a reasonable repair fee. This fee is to cover our cost: we do not up-charge for repairs. You will be responsible for shipping charges for such repairs.
• Please note that many cities have local sources for excellent, expert outdoor product repairs. We encourage you to look into and use such sources if they are available in your area. This could save you both in time, shipping costs and carbon emissions. There are hundreds of reputable outdoor gear repair shops around the United States and the world, some of which are certified to repair Gore-Tex® and other waterproof-breathable fabrics. We suggest you search on the internet for “outdoor gear repair” and/or “outdoor apparel repair” shops in your local area.
• Non-repairable item(s) sent in for repair will not be returned unless requested. If we are not able to repair or replace an item(s) and you wish to have it sent back as is, please indicate this on your return form.
• Charges for shipping and insuring your package are your responsibility. GoLite encourages you to ship using a traceable method such as UPS, FedEx or U.S. Postal Service options that have traceability and delivery confirmation.
• Products that have been modified or manipulated may void your GoLite warranty.
• Unclaimed merchandise may be subjected to donation after 60 days.

• GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. Postal Service options that have traceability and delivery confirmation.