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RETURNS, EXCHANGES & WARRANTY REPAIRS

Returns
  • Returns are honored up to 30 days from the date of purchase.
  • To return an item to us, complete section B on your packing list OR if you do not have a packing list, please print and complete the Returns, Exchanges & Warranty Repairs form, and place it inside the package with the product you are sending back. GoLite is not responsible for return shipping cost. GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. Postal Service options that have traceability and delivery confirmation.
  • If you live close to one of our GoLite Retail Stores, you may take your return there to have your refund or exchange processed. Please note that you must provide proof of purchase to return or exchange GoLite products.
  • If we receive merchandise without paperwork and have no way to reach you, product may be subjected to donation after 60 days.
  • If you are sending a Jam pack back please make sure that you ship it flat.

Gift Returns
  • Returns purchased as a gift, with a gift card or merchandise credits will be refunded to your Visa, MasterCard or Discover credit card.
  • Please help us process your return by indicating the name of the person(s) who purchased the gift and the order number on the Returns, Exchanges & Warranty Repairs form, if known.
  • Once your request has been received we will contact you to obtain your Visa, MasterCard or Discover Card number to apply the refund to.

Refunds
  • Only unused, new merchandise with tags attached may be returned to us for a full refund and must be returned to us within 30 days from the date of purchase.
  • GoLite Gift Cards and GoLite e-GiftCards cannot be redeemed for cash.
  • Refunds will be applied to original form of payment.
  • Refunds will only be issued with proof that the purchase was made from a GoLite store or from GoLite.com.

Exchanges
Need to make an exchange?

--EITHER--

    • Call us at 888-546-5483(option 2); to place a new order. Payment for new order is required.
    • Exchange orders always ship free via UPS ground for in stock items only, within the contiguous 48 United States. No rain checks on free shipping.
    • GoLite is not responsible for your return shipping cost.
    • When we receive your return, we will promptly process your refund. Item(s) must be new with tags attached to receive a refund.

-OR-

  • Fill out section B of the form that came with your order and when we receive your request we will ship the new item(s), based on availability.
  • GoLite is not responsible for your return shipping cost.
  • GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. mail options that have traceability and delivery confirmation.
  • Refunds may take 3-5 business days to show on your credit card statement.


Refunds
  • Only unused, new merchandise with tags attached may be returned to us for a full refund and must be returned to us within 30 days from the date of purchase.
  • Refunds will be applied to original form of payment.
  • Refunds will only be issued with proof that the purchase was made from a GoLite store or from GoLite.com.


Gift Exchanges
  • To exchange an item that was a gift, complete section B or your packing list OR if you do not have that please print and complete the Returns, Exchanges & Warranty Repairs form, place it inside the package with the product(s) you are sending back and when we receive your request we will ship the new item(s), based on availability. Please be sure to indicate new item size and color, first and second choice.
  • Please help us process your exchange by indicating the name of the person(s) who purchased the gift and the order number on the Returns, Exchanges & Warranty Repairs form, if known.
  • If we do not have the item(s) requested we will issue a refund to your Visa, MasterCard or Discover credit card.
  • We will be in contact with you to obtain your Visa, MasterCard or Discover Card number to apply the refund to.
  • GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. mail options that have traceability and delivery confirmation.


GoLite Warranty

GoLite products are guaranteed against manufacturing or material defects. Items will be repaired or replaced at GoLite’s discretion. If replacement product is not available, credit will be given for the amount of original purchase price when returned with a receipt. Our warranty does not cover damage caused by accidents, rips, burns, tears, natural breakdown of fabrics and stitches, normal wear and tear, alteration by owner, misuse, or damages caused by uses other than intended.

To submit a warranty claim, please fill out the warranty form. Customer Service will respond within 3 business days. Be sure to include clear photos of damage for evaluation.

GoLite Customer Service
6325 Gunpark Drive, Suite 102
Boulder, CO 80301

  • GoLite encourages you to return products using a traceable method such as UPS, FedEx or U.S. Postal Service options that have traceability and delivery confirmation.


Repairs

If you would like to repair a damaged item, we recommend Rainy Pass Repair, Inc in Seattle, WA. Rainy Pass Repair, Inc. is the largest outdoor repair facility in the USA. For nearly twenty years Rainy Pass Repair, Inc. has been providing quality repair, alteration and cleaning services for retailers, manufacturers, and consumers throughout North America. Please contact them directly at www.rainypass.com or 206-523-8135.



Luggage Warranty

In the event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense.

Our warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, etc., will show wear. This wear is not covered under the warranty. GoLite will provide refurbishment services at a nominal cost.

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or GoLite’s warranty.

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Customer Service

  • Office
  • 888-546-5483
  • Hours
  • 9am-5pm MT Monday through Friday
  • Store Locator
  • GoLite is an Upfront Merchant on TheFind. Click for info.